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FAQS

What can I expect to receive in my boxes?

As every classy lady has an air of mystery about her, so do our boxes! Each quarter, you'll receive a minimum of 5 gifts from independent businesses that we collaborate and partner with so you won't know what is exactly in our boxes until they arrive on your doorstep - and that's the beauty of it! 

Each gift is hand-selected and centred around the 5 senses - taste, touch, sight, smell, and feel. These can range from Beauty and Fashion, Food, Home, Inspiration, lifestyle, and more.

When will my boxes arrive?

We send out our boxes each quarter, in the middle of January, April, July, and October. So you'll receive a total of 4 boxes in a year. Since we are launching in July 2021, you'll receive a total of 2 boxes in 2021. 

Please note that if you subscribe before the 1st of the month in which our quarterly boxes are sent out, you'll receive that particular quarter's box. So for example, if you subscribe on 30th September, you'll receive our Winter quarterly box. 

If you subscribe on 1st October or any later, you'll still be able to receive our Winter box depending on our stock levels. Upon subscribing however, we'll send you an email to confirm which box you'll be expected to receive. 

Can I buy a box as a one-off?

Unfortunately, no. You'll need to be a subscriber in order to receive our quarterly subscription boxes. However, you can cancel your subscription at any time​ so you can do this if you are wanting only one box. We will also be adding some of our boxes to P&W SHOP (launching soon) so do keep an eye on that if you are looking to purchase a box on a one-off basis.

I am not a UK-based customer. Do you ship internationally?

Although we are a UK-based company, the great news is we do ship our boxes internationally. There will be an added cost involved for shipping internationally. 

Cancellations & Refunds

Can I cancel my subscription?

Yes, you can cancel your subscription at any time by logging into your account.

Am I able to get a refund?

If you are completely unsatisfied with one of our quarterly subscription boxes, you can return the full box to us with all products unopened and unused. Please email us at info@pearlsandwine.com to request a refund and/or to report a faulty item.

 

Please note that you can only refund our boxes within 14 days of receiving our boxes.

Collaborations & Partnerships

We are a brand and are interested in working with Pearls and Wine. Who do we contact?

That's fantastic - we are always looking for new partners and brands to work with! Please email us at hello@pearlsandwine.com and a member of the team will be in touch with you soon.

I am a blogger/influencer and love Pearls and Wine's Boxes - Who do I speak to?

We are PR friendly and love spreading the message behind Pearls and Wine. Please drop us an email at hello@pearlsandwine.com and we'll be in touch with you as soon as we can.

Copyright © 2021 Pearls and Wine I All rights reserved

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